Postpartum Sanctuary
We are here whenever you need us
Last updated: 6 October 2026
This is the official support page of Casa de Mother, for families staying with us and for anyone using the Casa de Mother app on iPhone or Android. Reach us through any of the channels below, or find your answer among the questions we hear most often.
How to reach us
Call. Our guest care team can be reached at: 0938 810 468
Message. You can message Casa on WhatsApp or Zalo using the same number. WhatsApp / Zalo.
Visit. Casa de Mother, Sedona Suites Hotel, 67 Le Loi, Saigon Ward, Ho Chi Minh City, Vietnam. We welcome visits by appointment, so the house stays quiet for the mothers in our care.
If messaging is easier, we are also on Zalo and WhatsApp at the same number.
About the app
Quiet answers to the questions we hear most about the Casa de Mother app.
Signing in
The app uses the email and initial password of the Casa account provided by Sales. At first sign-in, you set a private password; you can change it later in Settings. If you forget it, choose “Forgot password?” in the app.
Notifications
Daily care notes, replies from our team and booking confirmations arrive as gentle notifications. If they are not appearing, allow notifications for Casa de Mother in your phone's Settings, then reopen the app. You can soften or silence each kind at any time in the app's notification settings.
Who can see my baby's information
Your baby's daily notes are visible only to you, the family members you personally invite, and the small team caring for your stay. They are never used for advertising and never shared outside.
Requesting a service
You can choose a category, describe what you need and select a preferred time to send a service request in the app. Casa will acknowledge, confirm or discuss it with you; a request is not a confirmed appointment. Any fee is settled at Casa. The app takes no payment and stores no card details.
Reporting a message
Touch and hold a message, then choose Report, and our team will look into it promptly. You can also send a private note in the app if you prefer a quieter channel.
The quick assist button
The assist button in the app reaches the team on duty at Casa and is intended for guests staying with us. It is not an emergency service. In a medical emergency, please call 115.
Deleting your account
Open the Me/Profile area in the app and choose Delete account. If you have already removed the app, call or email us through the Account Deletion page without reinstalling it.
The details, in writing
Everything we promise about your information lives in our Privacy Policy. The terms for using the website and the app live in our Terms and Conditions. And if you ever wish to leave us, the account deletion page explains each step and exactly what happens to your data.
Our promise
Casa receives requests by phone, WhatsApp and Zalo. Messages in the app are read and handled by the Casa care team under our care process. If something has not been resolved to your satisfaction, call the number above so we can help.
The Casa de Mother website and app are operated by: CASA DE MOTHER JOINT STOCK COMPANY, Sedona Suites Hotel, 67 Le Loi, Saigon Ward, Ho Chi Minh City, Vietnam.
Casa de Mother provides hospitality, cuisine and family care. Nothing in the app or on this website is medical advice.