Postpartum Sanctuary
Delete your Casa de Mother account
Last updated: 6 October 2026
This page is for users of the Casa de Mother app on the App Store and Google Play. You can request deletion of your account and personal data by calling or emailing us through the channels on this page, without reinstalling the app.
Option 1: request deletion in the app
Open the Me/Profile area in the Casa de Mother app, choose Delete account, and follow the confirmation steps. Sign-in, sessions and device access are revoked immediately; if you are staying with us, the care record is processed after checkout and Casa tells you when it is complete.
Option 2: request here, no app needed
Call +84 938 810 468 and state that you want to delete your account. To protect you, we will verify your identity and account details before acting on the request.
Or email. sales@casademother.com
What happens next
Sign-in, device and family-sharing access are revoked as soon as you submit the request. If there is no active stay, direct identifiers are removed where our systems support it; if you are staying with us, the worker processes the remaining profile after checkout. Technical backups are cleared on their retention cycle.
If you are staying with us or have a booking
Deleting your app account does not cancel a confirmed booking or an ongoing stay: those agreements stand. After deletion you will no longer see daily notes or message us through the app, but the Casa team remains with you in person and by phone.
What is deleted
Your name, email, phone number, password, sessions, tokens, devices, personal notifications, the baby's name/notes, profile photos/files and direct identifiers are deleted or removed where our systems support it. Family-sharing access is also revoked.
What is retained
Invoices, accounting records, bookings, service and care requests, message content and attachments, feedback and immutable logs may be retained for legal or operational periods. Accounting records and invoices are kept for 10 years, as Vietnamese accounting law requires. Direct identifiers are removed as soon as the deletion request is processed, where our systems support it; the rest is kept only while a legal or operational purpose remains, and is never used for advertising.
Family members' access
When a mother's account is deleted, the access she granted to family members through that account is withdrawn at the same time.
Questions about deletion
Our Privacy Policy describes in full how data is handled. If anything is unclear, call or write to us through the channels at the foot of this page, and we will gladly explain.
The Casa de Mother app is published by: CASA DE MOTHER JOINT STOCK COMPANY.